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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
ROAST: Filter Roast
PROCESS: Washed
REGION: Nyamagabe
ELEVATION: 1800-2000
VARIETAL: Red bourbon
CUP: Cranberries, Maple syrup, Chinese dried dated/jujubes
This special micro-lot was produced by smallholder producers who farm coffee in the high hills surrounding Nyarusiza washing station, located in the Kamageri Sector of Nyamagabe District, in Rwanda's Southern Province. The farmers are members of the Kawanziza Farmer's Group, a small association of producers who deliver coffee to Buf Coffee company, who own and manage Nyarusiza along with three other washing stations. Most washing stations in Rwanda receive cherry from hundreds (and sometimes thousands) of farmers who own very small plots of land.
Separation of such tiny lots is expensive and impractical, so the large majority of coffees are processed as a mixed lot from multiple producers. Typically, lots are separated as day lots (ie. cherries that were all picked on the same day) rather than by a single farm or producer group. Quality control and day-to-day operations at Nvarusiza are overseen by the station manager, Celestine Uwizeyimana, who is assisted by Head of Quality Control, Eugenie Kanakuze. Together, they ensure that the coffee is harvested and processed with care and that production standards are kept at the highest possible level.
Nyarusiza typically provides jobs for 60 seasonal workers during the peak harvest and staffs five permanent positions. At the end of each season. any surplus profits are shared with the producers and washing station managers.
Returns Policy
Local Threads is committed to your 100% satisfaction and aims to always provide you with the latest fashion that are of the highest quality! If your purchase is not delivered as described or if it does not quite fit, simply return the item/s within 7 days of receiving your order for a hassle-free refund. Exclusions include all jewellery, swimwear, underwear and non-returnable items unless deemed faulty. To best support our local brands, returns for change of mind decisions and sale items are not permitted.For more information with specific instructions, please visit: www.localthreads.com.au/pages/return-policy
Local Threads is a proudly Australian company and only offer local shipping.
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