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Local Threads prides itself on giving you the best customer experience possible! If you have any questions or concerns which are unanswered below, then please ask our customer support team at  contact@localthreads.com.au!
If you did not receive a shipping code to track your order then please let us know at contact@localthreads.com.au. We will promptly let you know the expected arrival date of your order/s.
The items that you purchased will only arrive together if they are from the same brand as the brands featured on Local Threads are scattered all around Australia. This means your items will arrive in separate packages, but around the same time!
Local Threads only features clothing and accessories from Australian designers and small businesses. We are 100% Australian!
We will refund your payment as soon as the item/s have been successful returned. Please allow up to a week for this refund to process. If you have any problems with this, then let us know at contact@localthreads.com.au!
We apologise for the inconvenience! The Local Threads clothing brands are small designers, so not all of them will have a large supply of their products. If you would like to know when that item will be restocked, simply send an email to contact@localthreads.com.au asking and we will let you know!
Yes we ship worldwide! You will be notified at checkout if we are not able to ship to your desired destination.
Local Threads strives to keep shipping as fast as possible. Currently Local Threads uses Australia Post as our standard courier. Therefore, shipping may take up to 14 days.
If you wish to return a product for any reason then let us know us at contact@localthreads.com.au. In the email please inform us of your invoice number and the reason you are requesting an exchange. For the exchange to be accepted, the following requirements must be met; tags are intact, the product is in its original condition, proof of purchase is available, it's unwashed and free of any stains/odours. If an exchange request is successful then you must cover the shipping fees to send it back to the designated brands headquarters. The user will receive store credit up of the value purchased at checkout for the item/s.
We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us at contact@localthreads.com.ay as soon as possible so we can guide you through the returns process (you may be required to send us images of the damage/defect). You must request a return within 7 days of receiving your ordered items. If the item has been deemed faulty, then Local Threads will cover the shipping fee to send it back to Local Threads headquarters. Store credit up to the value of what was purchased will be put into your account to spend on the Local Threads website.