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We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us at contact@localthreads.com.au (you may be required to send us images of the damage/defect). You must request a return within 7 days of receiving your ordered items. If the item has been deemed faulty, then Local Threads will cover the shipping fee to return the item. Store credit at the value of the returned item and initial shipping fee will be put into your account to spend on the Local Threads website.