Local Threads is committed to your 100% satisfaction and aims to always provide you with fashionable products that are of the highest quality! If you are not satisfied with your purchase for any reason, simply return it within 14 days of receiving your order for a hassle-free refund that covers all costs. 

 

INSTRUCTIONS:

Please let us know of any return or exchange request within 14 days of receiving the item by emailing contact@localthreads.com.au. In the email, please provide us with your order number and the reason you are requesting an exchange or return. 

Local Threads will then refund you to the:

  • Full Value of the returned item/s
  • The initial shipping fee you paid when ordering 
  • Additional money to cover the shipping expense so you can send the item/s back to Local Threads headquarters 
*Earrings are excluded from this policy unless faulty*
*Please make sure you keep all tags intact*

 

The total value of your refund will be sent to you as a discount code to use in your next purchase. This code is for one-time use only and will not expire. You will receive this code via email.

If you are after an alternative colour or size from the same brand, we then ask that you purchase your desired item again on the Local Threads website after receiving your refund using the given discount code.

When you are ready to order and use your code, please go to your cart by clicking the shopping cart icon in the top right-hand corner of the website. Once in your cart, click 'Proceed To Checkout'. Then, insert any refund discount coupons or referral codes in the 'discount code' box and click 'apply' to activate the code. 

We apologise for any inconvenience and will do our best to make it up to you. If there are any issues, questions or if you require any special circumstances then please reach out at contact@localthreads.com.au - we are here to help!

Wearing Local Matters.

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